Return and Refund Policy
At Sukhua.in, we strive to provide you with the highest quality dried fish and seafood products. We want you to be completely satisfied with your purchase. Please review our return and refund policy outlined below:
No Returns/Replacements Allowed:
Unfortunately, we do not accept returns or replacements for our products. Due to the nature of our items, we are unable to process returns once the product has been delivered to you.
Replacements for Unsealed or Spoiled Products:
In the unlikely event that you receive products that are unsealed or spoiled, we are here to assist you. Please provide us with pictures or documentation of the affected products, along with your order number, by emailing us at info@sukhua.in or via WhatsApp at +91 8700059010. We will review the information provided and arrange for a suitable replacement.
Cancellation Allowed:
If you wish to cancel your order, you may do so before the product has been shipped. Once the product has been dispatched, cancellation requests cannot be accommodated.
Refunds for Order Cancellation:
In the event of order cancellation, refunds will be processed back to your transaction account within a maximum timeframe of 14 days. We appreciate your patience during this process.
If you have any further questions or concerns regarding our return and refund policy, please do not hesitate to contact us. We are dedicated to ensuring your satisfaction and resolving any issues that may arise.
Thank you for choosing Sukhua.in as your preferred online dried fish store.